KLM - WORST AIRLINE EVER
I've tried to submit this message to KLM twice now, but it is not receiving it, so I am posting it for you to reference. Formatting is not working: KLM has officially ruined my vacation. Have spent my 4 days in London on the phone about changing a one way ticket to Amsterdam I called on 4/16 to see if I could change flight from original 4/18 one way from Heathrow to Amsterdam to 4/19 because I wanted an extra day in London. Agent advised that it was cheaper if I bought a RT ticket from LCY and just not use the return flight, so I booked it. [4/16] I notified KLM Cares of my new flight, as I was applying for flying with Emotional Assistance Animal - KLM Cares replies that I am not allowed to take an animal out of LCY, so I call KLM back to change ticket to London Heathrow. I submit my new application [4/17 - Part 1] KLM Cares replies that I need to apply with London Heathrow and pay a change fee of £300+ before they can approve my application. I call Heathrow and they v